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Frequently Asked Questions

Yes, signing a Digital License Agreement with Cinenso is a necessary step before any films, video are uploaded to Cinenso. Please make sure that the digital rights are cleared before uploading and publishing any audio-visual content on Cinenso.

Yes, we cannot onboard individuals. Only legal entities can onboard. Non-profits are also welcome.

We can encode streaming formats from any .mov or .mp4 files up to 1080p resolution. Please make sure that no movies are larger than 20 Gb. Posters should be .jpg or .png (.tif are not accepted) with a minimum width of 300px.

Unfortunately we cannot accept films by post on portable hard drives. You can synch all the assets using a shared Dropbox folder. It is safe (using 256-bit AES and SSL/TLS encryption) and convenient. You will need to have a Business Professional account to synch files. Visit Dropbox.com to review plans and tutorials.

You will need to set up a Stripe account. We can only serve companies located in the countries listed as supported countries at https://stripe.com/global. During the process of onboarding you will be able to connect your Stripe account to the platform. You will get paid via Stripe in most cases, however there are some international limitation regarding oversee payments. Any remaining amount will be settled at festival end or month end.

Yes, but you will need a broadcasting application that has an RTMP output. The only free option is the open source project OBS. You may choose any of the web based tools, including Zoom Webinar, Golightstream, etc. We like Streamyard.

Digital goods (as the streaming services) are subject of transactional taxes in most countries. We collect and pay taxes in the corresponding jurisdictions.

We can serve audience from all around the world. We have legal limitation regarding selling tickets to the audience. Currently the available countries for selling tickets are: United States, Canada, 26 EU countries, UK, Switzerland, Norway, Australia, South Africa and Malaysia.

Yes, please have a look at the plans: each plan has a set number of invites included in the plan. You can add email address of the invitees at your admin page.

Yes. All you need to do is specify a technical person and his or her email address when you fill in the form for the onboarding.